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RISK WARNINGS

Please be aware that our website is only an introduction to Fides Financial Management, our customer service philosophy and the vast services we provide. it in no way offers advice, as we believe this can not be assessed online, but by personal discussion, which we always undertake either face to face or initially by telephone/email.

If you would like to discuss your needs, then please contact us using the enquiry form tab, alternatively, please call us on 01322 312016.

As with all investments you should note the following:

Your invested capital may be at risk, and you may receive less than you originally invested.



COMPLAINTS

If you feel dissatisfied with any aspect of our service, then in the first instance please contact Jacquie Abbott, you can call on 01322 312044 or email via jacquie.abbott@fidesfinancial.co.uk  
We will immediately carry out an independent investigation of your complaint and will provide a written response. Should you prefer to post your complaint to us please write to: 
 
Jacquie Abbott (Mrs)
Fides Financial Management Limited
The Nucleus, Brunel Way,
Dartford, Kent, DA1 5GA
  
If we cannot resolve your complaint within three business days, we will refer your complaint to our principal firm, Resolution Compliance Limited, to complete and communicate the outcome of the investigation to you.
 
If we are unable to resolve your complaint to your satisfaction, and you are an eligible complainant as defined by the Financial Conduct Authority, you will have recourse to the Financial Ombudsman Service. Details of the Financial Ombudsman Service are:-
 
Financial Ombudsman Service, 
Exchange Tower, 
London, E14 9SR
 
Email address:- complaint.info@financial-ombudsman.org.uk
 
020 7964 1000 (switchboard)
+44 20 7964 1000 (for calls from outside the UK)
020 7964 1001 (main fax)
 

0800 023 4567 (calls to this number are now free on mobile phones and landlines).

0300 123 9123 (calls to this number cost no more than calls to 01 and 02 numbers)
 
You can log on to their website at: WWW.financial-ombudsman.org.uk